Work Policy​

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My training is based on enabling owners to get the very best out of their dog via the most modern, kindest, effective and scientifically proven dog training.

The policies that I adhere to are written in the interest of safety, responsibility and care for dogs and their humans whilst in the care of Ellie’s School for Dogs.

Aversive and harsh handling is forbidden. I will not tolerate choke chains and other punitive techniques. All training offered embraces humane, scientifically sound training practices based on learning theory and understanding of canine behaviour, and excludes any pain-inducing, fear-inducing, or avoidance-based techniques.

Refunds cannot be given after your Training Programme has started.
Ellie’s School for Dogs cannot accept responsibility for loss, injury, damage or death to dog, person or property.

Payment is required before your first session. Payment can be made via bank details given in your booking confirmation email or via Calendly
Sessions expire after 6 months of booking them
 

Cancellation Policy: 

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Cancellations will be allowed up to 48 hours before the agreed session was due to take place. After this time, you will have to forfeit the session and pay for it.

Reminders will be sent the day before your scheduled session. If you do not turn up to our session, we will wait for 15mins and then stop the session. No shows will be charged for the missed hour in full.

On rare occasions, we may have to cancel our session due to illness or unforeseen circumstances, if this is the case, I will try and accommodate you into my next available slot and try my best to give you as much notice as possible.

It is your responsibility to book in your sessions with me before they expire. Although I endeavor to reply to social media messages, business is conducted and confirmed via email and or phone call.

Online sessions cannot be moved to in-person.
International bookings are bound to all of the above.
By booking a session or a block of sessions with me, you are agreeing with all of the above.